The information on this page is important for every PlainsCapital Bank customer. Putting these basic, everyday fraud prevention practices into work will help to drastically reduce your chance of becoming a victim.
How to Report Fraud
If you are worried you might have compromised your PlainsCapital Bank account, please contact us immediately. The sooner we know of an issue, the sooner we can assist you.
Reporting Phishing Phone Calls
Phishing is a common scam where fraudsters call and/or send text messages to customers from a “spoofed” PlainsCapital Bank phone number. The fraudster impersonates a bank employee, claims there is a problem with the customer’s account, and then asks for the customer’s account information such as user IDs, passwords, or text verification codes.
If you are suspicious about a request for personal information or the legitimacy of an inbound phone call, hang up, call your local branch or PlainsCapital Bank customer service at 866.762.8392, and ask to be transferred to the fraud department.
Reporting an Incident After the Fact
If you have accidentally given someone the following types of information, call us at one of the phone numbers listed at the bottom of this page:
Debit card number
Personal information, such as your Social Security number/ taxpayer identification number, date of birth, mother’s maiden name, etc.
Your PlainsCapital Bank online account sign-in information, including your user name and password
Checking or Savings account number
Also, report if your ATM card, debit card, or checkbook is lost or stolen so action can be taken to protect your account.
Reporting a Suspicious Email
If you think you have received a suspicious email regarding your account but you have not acted on it:
Please contact PlainsCapital’s Call Center at 866.762.8392, Monday-Friday, 8 a.m. to 6 p.m.
We strongly urge you to call us right away if you think your account is at risk as that is the fastest way for us to assist you. However, if you would rather contact us electronically, please email us at firstname.lastname@example.org.
Call Us to Report Fraud
If you have discovered suspicious activity on your account or have confirmed fraudulent transactions, please contact us at one of the numbers listed below:
If calling after hours, select the Fraud option to have your card closed immediately.
If you experience any other type of fraud, please contact the Fraud Department at 214.525.4699.
PlainsCapital Bank Commercial Customers may use the phone numbers above or contact your Account Officer or Customer Service Professional for assistance.