Reporting Fraud

Reporting Fraud

How to report fraud

If you are worried you might have compromised your PlainsCapital Bank account, please contact us immediately. The sooner we know of an issue, the sooner we can assist you.

Reporting an incident after the fact

If you have accidentally given someone the following types of information, call us at one of the phone numbers listed at the bottom of this page:

  • Debit card number
  • Personal information, such as your Social Security number/ taxpayer identification number, date of birth, mother’s maiden name, etc.
  • Your PlainsCapital Bank online account sign-in information, including your user name and password
  • Checking or Savings account number

Also, report if your ATM card, debit card, or checkbook is lost or stolen so action can be taken to protect your account.

Call us to report fraud

If you have discovered suspicious activity on your account or have confirmed fraudulent transactions, please contact us at one of the numbers listed below:

Checking and Savings Customers

956.393.6796

Hours: Monday – Friday, 7:00 a.m. to 5:30 p.m.

Debit Card Customers

866.762.8392    

Hours: Monday-Friday, 8 a.m. to 6 p.m.

If calling after-hours, select the Fraud option to have your card closed immediately

Online Banking Customers

866.762.8392

Hours: Monday-Friday, 8 a.m. to 6 p.m.

If you experience any other type of fraud, please contact the Fraud Department at 956.393.6796.

PlainsCapital Bank Commercial Customers may use the phone numbers above or contact your Account Officer or Customer Service Professional for assistance.

Reporting a suspicious email

If you think you have received a suspicious email regarding your account but you have not acted on it:

Please contact PlainsCapital’s Call Center at 866.762.8392

Hours: Monday-Friday, 8 a.m. to 6 p.m.

We strongly urge you to call us right away if you think your account is at risk as that is the fastest way for us to assist you.  However, if you would rather contact us electronically, please email us at reportfraud@plainscapital.com