REPORTING FRAUD

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The information on this page is important for every PlainsCapital Bank customer. Putting these basic, everyday fraud prevention practices into work will help to drastically reduce your chance of becoming a victim.

How to Report Fraud

If you are worried you might have compromised your PlainsCapital Bank account, please contact us immediately. The sooner we know of an issue, the sooner we can assist you.

Reporting Phishing Phone Calls

Reporting Phishing Phone Calls

Phishing is a common scam where fraudsters call and/or send text messages to customers from a “spoofed” PlainsCapital Bank phone number. The fraudster impersonates a bank employee, claims there is a problem with the customer’s account, and then asks for the customer’s account information such as user IDs, passwords, or text verification codes.

If you are suspicious about a request for personal information or the legitimacy of an inbound phone call, hang up, call your local branch or PlainsCapital Bank customer service at 866.762.8392, and ask to be transferred to the fraud department.

Reporting an Incident<br />After the Fact

Reporting an Incident
After the Fact

If you have accidentally given someone the following types of information, call us at one of the phone numbers listed at the bottom of this page:

  • Debit card number
  • Personal information, such as your Social Security number/ taxpayer identification number, date of birth, mother’s maiden name, etc.
  • Your PlainsCapital Bank online account sign-in information, including your user name and password
  • Checking or Savings account number

Also, report if your ATM card, debit card, or checkbook is lost or stolen so action can be taken to protect your account.

Reporting a Suspicious Email

Reporting a Suspicious Email

If you think you have received a suspicious email regarding your account but you have not acted on it:

Please contact PlainsCapital’s Call Center at 866.762.8392, Monday-Friday, 8 a.m. to 6 p.m.

We strongly urge you to call us right away if you think your account is at risk as that is the fastest way for us to assist you. However, if you would rather contact us electronically, please email us at reportfraud@plainscapital.com.

Call Us to Report Fraud

If you have discovered suspicious activity on your account or have confirmed fraudulent transactions, please contact us at one of the numbers listed below:

Checking &
Savings Customers
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Hours: Monday – Friday,
7:00 a.m. to 5:30 p.m.
Debit Card
Customers
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Hours: Monday – Friday,
8 a.m. to 6 p.m.
Online Banking Customers
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Hours: Monday – Friday,
8 a.m. to 6 p.m.

If calling after hours, select the Fraud option to have your card closed immediately.

 

If you experience any other type of fraud, please contact the Fraud Department at 214.525.4699.
PlainsCapital Bank Commercial Customers may use the phone numbers above or contact your Account Officer or Customer Service Professional for assistance.

Other Fraud Protection Resources

Debit Card Compromise

What is debit card compromise, how does it happen, and what can you do?

Protecting Yourself

Learn the steps you can take to protect yourself from fraud.

Common Fraud Scams

Read the latest news on security breaches and other fradulent activity.

Leaving PlainsCapital Bank Website
PlainsCapital Bank does not control the following website and their privacy policies may differ from those of the Bank. PlainsCapital Bank is not responsible for the content nor transactions carried out on the following website.