What Happened

A leading financial technology service provider used by PlainsCapital Bank recently confirmed its exposure to the global cyberattack conducted against MOVEit, a file transfer software deployed by many government agencies, enterprise corporations, and leading technology and professional service organizations world-wide. A large number of these organizations have been impacted by this cyberattack.

What This Means for You

Because of your relationship with a PlainsCapital Bank business customer, some of your information may have been exposed via a payment file, including your name, bank routing number, and account number.  At this time, we have no evidence that any of the information has been used to commit fraud.  However, whether you are an individual or business, there are a few steps you can take to help protect yourself.

Next Steps for Businesses

Next Steps for Businesses

  • Monitor your account activity and report any suspicious activity to your Financial Institution.
  • Consider fraud prevention services offered through your bank including ACH and Check Positive Pay
Next Steps for Individuals

Next Steps for Individuals

  • Monitor your account activity and report any suspicious activity to your Financial Institution.
  • Sign up for complimentary credit and cyber monitoring services as noted below.

PlainsCapital Bank is offering impacted individuals 12 months of complimentary credit and cyber monitoring services provided by Cyberscout through Identity Force, a Transunion company, which includes:

  • Transunion Credit Bureau Monitoring, Credit Report, and Credit Score
  • Dark Web Monitoring
  • Identity Protection Services
  • Identity Theft and Fraud Resolution Services
  • $1,000,000 in Identity Theft Insurance

Get My Enrollment Code

If you would like to take advantage of this offer for complimentary credit and cyber monitoring services for individuals for 12 months, please click on the button below to receive a one-time, unique Enrollment Code.

Then, proceed to the Identity Force by TransUnion website to complete your enrollment. Codes are case-sensitive and should be entered exactly as they appear. Please note that your enrollment code will expire on October 5, 2023.

Codes must be used to register for credit monitoring at link below.

Additional Information About
Monitoring Your Accounts

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a credit freeze, you may need to provide the following information to each of the credit bureaus:

  • Full name (including middle initial, as well as Jr., Sr., II, III, etc.);
  • Social Security number;
  • Date of birth;
  • Addresses for the prior two to five years;
  • Proof of current address, such as a current utility bill or telephone bill;
  • A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
  • If you are a victim of identity theft, a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft.


Should you wish to place a fraud alert or a credit freeze, please contact the three major credit reporting bureaus listed below:

The Three Major Credit Reporting Bureaus



Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788


Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013
Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013


TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094
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