Everything You Need to Know
About Debit Card Compromise

Every year, millions of credit card and debit card numbers, along with all kinds of sensitive personal information, are stolen via data breaches. This page tells you what to do and what to expect if your debit card number is involved in one of these events.

If you suspect any fraudulent activity on your debit card, you should immediately call PlainsCapital Bank Customer Service at 866.762.8392.

What is Debit Card Compromise?

Debit card compromise occurs when there is an illegal data intrusion into the computer network of a payment system that processes card payments on behalf of merchants. When this happens, PlainsCapital Bank receives notification from the payment processing network (such as Visa® or Mastercard®) that the data compromise may have resulted in the theft of some of our customers’ debit card numbers. These intrusions can affect merchants or payment card processors who process card transactions on behalf of merchants.

How Does Debit Card Compromise Impact Me?

When a card compromise occurs, some PlainsCapital Bank customers may be affected. We take security breaches very seriously and act diligently to protect you. We closely monitor any affected cards for suspicious activity. If suspicious activity is detected, we will contact you via phone, text, or email. Customers who report that their debit card is breached will be reissued a new card in order to minimize the possibility of fraudulent activity. You will have a reasonable amount of time to activate your new card.

How Does PlainsCapital Protect Me if Card
Compromise Occurs?

We have sophisticated fraud detection software that monitors every card transaction, 24/7. If suspicious activity is detected on your card, we will contact you right away either by phone, text or email. Should you respond that a transaction is fraudulent, the card will immediately be shut down for future use. You may order a new card at a branch or by calling us. You are also protected by the payment processing network’s Zero Liability protection policy should you have fraud on your account.

What Information is Compromised in
Debit Card Compromise?

Most compromises involve a criminal gaining unauthorized access to a merchant or card processor’s computer system. The amount of information that is stolen varies, but typically includes either card information that is on the magnetic stripe of your card or card information that is entered into a website for payment.

Are There Other Ways My Information Can Be Fraudulently Obtained?

Unfortunately, there are many ways information can be fraudulently obtained. Dumpster diving, mail theft, direct access to personal documents in your home, stolen wallets or purses, online data theft, and impostors are just some of the ways that people obtain confidential information.

Keep in mind that your cards should be safeguarded at all times. Here are some things that you can do to protect yourself:

  • Review bank statements for accuracy in a timely manner
  • Never share your Personal Identification Number (PIN)
  • Be suspicious of anyone who calls or emails you seeking personal information
  • When you need to provide a Social Security Number or other confidential information, ALWAYS know who you are providing this information to and why it is being requested
  • Make sure that you are transacting with legitimate businesses
  • Tear up or shred confidential information before discarding

If Card Compromise Occurs, Will My Debit
Card Be Re-issued?

We typically re-issue debit cards to impacted customers. An insert containing additional information will arrive with your replacement card. Please activate your new card immediately so that the compromised card can be completely closed.

How Do I Know if My Debit Card Was Compromised?

To find out if your card information was affected by a compromise, please call PlainsCapital Bank Customer Service at 866.762.8392.

Am I Responsible for Fraudulent Activity on My Card?

In the case of a compromise, you will not be responsible for any unauthorized transactions on your debit card accounts if notification is made in accordance with our account agreements. We have sophisticated fraud detection software that monitors every card transaction, 24 hours a day, seven days a week. If there is any suspicious activity on your account, we will notify you and you can request a free replacement card immediately. It is important to remember that the payment processing network’s Zero Liability fraud protection will cover you if you have any unauthorized use of your card. If you have concerns about your card, please call us at 866.762.8392.

What if I Suspect Debit Card Fraud?

If you suspect any fraudulent activity on your debit card, you should immediately call PlainsCapital Bank Customer Service at 866.762.8392. You may cancel your card and request a replacement card. After normal business hours, your call will be transferred directly to a third party service that can cancel your card immediately.

How Can I Find Out More Information?

If you have any questions about a debit card compromise, contact PlainsCapital Bank Customer Service at 866.762.8392.

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