Important COVID-19 Information

No matter what happens, we're here for you—at our branch locations, through our customer service centers, and via our Online & Mobile Banking platforms.

Our Branch Lobbies Are Fully Open Without An Appointment

Effective, Monday, April 12, our branch lobbies will be fully open without an appointment. Our top priority remains protecting the health and safety of our customers, employees, and communities. This page is designed to answer your questions. If you have any additional questions or concerns, please do not hesitate to give us a call, Monday through Friday, 7 a.m. – 7 p.m. and Saturday, 9 a.m. – 1 p.m.

Thank you for your continued trust and business.

Prioritizing Health & Safety

Our top priority remains protecting the health and safety of our customers, employees, and communities. Therefore, all PlainsCapital branches will be regularly sanitized throughout the day.

We ask that you adhere to the following guidelines when visiting our lobbies:

  • Facial coverings are required to protect yourself and others. If you don’t have your own, we are happy to provide you with a mask upon entry.
  • If you’re feeling ill or have been exposed to someone who is ill, please do not visit a bank lobby.

In addition to lobby visits, our drive-thrus remain open to serve you. Our Personal Teller Machines also offer you the ability to speak with a live teller virtually, with extended banking hours as well as 24/7 cash deposit and withdrawal services. Additionally, many of our ATMs have been upgraded to accept deposits 24/7.

We have many other convenient tools that allow you to access your account virtually, including mobile and online bankingmobile and online bill pay, and Zelle® for paying family and friends. If you have any questions about these services, please don’t hesitate to give us a call.

Protecting Your Financial Health

PlainsCapital Bank understands that the best protection is education. That’s why our seasoned fraud prevention team provides our customers with our Fraud Prevention Series, “Keeping Your Money Safe,” highlighting the latest fraud scams with helpful tips on how you can avoid them.

Recently, the threat posed by COVID-19 has ignited an international health emergency and scammers are attempting to make your fear and concern work to their benefit with fraud scams:

Our most recent post in the “Keeping Your Money Safe” series focuses on current attempts by fraudsters to exploit the COVID-19 virus in order to obtain your confidential information and how you can protect yourself from these types of scams.

Other Convenient Banking Options

Mobile Banking

Access your accounts anytime, anywhere through our easy to navigate mobile app.

Online Banking

Manage your accounts anytime, anywhere, any way you want, from any computer.

Personal Teller Machines

Personal Teller Machines are ATMs with the option to talk to a live teller during certain hours.

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