Important COVID-19 Information

No matter what happens, we're here for you—at our branch locations, through our customer service centers, and via our Online & Mobile Banking platforms.

Lobbies Now Open for Full Service

The COVID-19 situation continues to evolve, presenting unique challenges in our communities. Like you, we’re focused on what matters most: everyone’s health and safety, and helping our communities weather this storm.

We recognize that our banking centers operate as vital resources in the communities we serve. Effective, Monday, June 1, our branch lobbies will be fully open.

This page is designed to answer your questions. If you have any additional questions or concerns, please do not hesitate to give us a call, Monday through Friday, 7 a.m. – 7 p.m. and Saturday, 9 a.m. to 1 p.m.

Thank you for your continued trust and business.

Prioritizing Health & Safety

Our top priority remains protecting the health and safety of our customers, employees, and communities. Therefore, all PlainsCapital branches will be regularly sanitized throughout the day.

We ask that you adhere to the following guidelines when visiting our lobbies:

  • We encourage you to wear a mask for the safety of yourself and others.
  • Please keep a 6-foot distance from other customers and our employees.
  • If you’re feeling ill or have been exposed to someone who is ill, please do not visit a bank lobby.

In addition to lobby visits, our drive-thrus remain open to serve you. Our Personal Teller Machines also offer you the ability to speak with a live teller virtually, with extended banking hours as well as 24/7 cash deposit and withdrawal services. Additionally, many of our ATMs have been upgraded to accept deposits 24/7.

We have many other convenient tools that allow you to access your account virtually, including mobile and online bankingmobile and online bill pay, and Zelle® for paying family and friends. If you have any questions about these services, please don’t hesitate to give us a call.

Offering Financial Assistance

We know COVID-19 has caused financial hardship for many of our neighbors. PlainsCapital was founded on the core values of taking care of our customers and communities, and that’s why we are putting temporary financial assistance measures in place to help.

Beginning April 1 and continuing for 90 days, we’re making the following adjustments:

Personal Banking Assistance

  • Increased Overdraft Fee Relief. When we authorize and pay certain types of overdrafts at our discretion, an overdraft item fee will not be charged if (a) the amount of the item that results in an overdrawn balance is $100 or less, or (b) the available balance in the account is overdrawn by $100 or less at the end of the business day after all transactions have posted to the account.
  • Waived Non-PCB ATM Fees.  We will waive our $2 fee to access another bank’s ATM with a PlainsCapital Bank card.
  • Waived Telephone Transfer Fee.  We will waive our $5 fee for telephone account transfers.
  • Waived Stop Payment Fees.  We will waive our $30 fee for stop payment requests.
  • Waived Excess Bill Pay Fees.  No fees will be assessed for any bill pay transactions.
  • Waived CD Early Withdrawal Fees.  In certain cases and at our discretion, penalties may be waived for early withdrawal of Certificates of Deposit.
  • Increased Daily Spending Limits.  The daily spending limit on all PlainsCapital Bank debit cards will be increased for both PIN and signature transactions.
  • Credit Cards. Please call the number on the back of your credit card for financial assistance.

Commercial and Personal Loan Assistance

  • Personalized Support.  Our bankers continue to work closely with their clients to offer personalized support including loan modifications, and they will be ready to help with any future government assistance programs associated with COVID-19.
  • Waived Late Fees on Consumer Loan Payments.  PlainsCapital Bank will not assess any late payment fees on consumer loans and notes.
  • Suspended Residential Foreclosure Activity.  PlainsCapital will not proceed with any residential mortgage foreclosures at this time.

If you have questions or concerns about your accounts or loans, our bankers stand ready to assist you. Please reach out to your relationship manager directly for help. For more information on our standard deposit account fees, terms and conditions, please refer to our Consumer Deposit Account Agreement.

Protecting Your Financial Health

PlainsCapital Bank understands that the best protection is education. That’s why our seasoned fraud prevention team provides our customers with our Fraud Prevention Series, “Keeping Your Money Safe,” highlighting the latest fraud scams with helpful tips on how you can avoid them.

Recently, the threat posed by COVID-19 has ignited an international health emergency and scammers are attempting to make your fear and concern work to their benefit with fraud scams:

Our most recent post in the “Keeping Your Money Safe” series focuses on current attempts by fraudsters to exploit the COVID-19 virus in order to obtain your confidential information and how you can protect yourself from these types of scams.

Other Convenient Banking Options

Mobile Banking

Access your accounts anytime, anywhere through our easy to navigate mobile app.

Online Banking

Manage your accounts anytime, anywhere, any way you want, from any computer.

Personal Teller Machines

Personal Teller Machines are ATMs with the option to talk to a live teller during certain hours.

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