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Customer Service

Monday-Friday, 7 a.m. to 7 p.m.
Saturday, 9 a.m. to 1 p.m.


Debit Card Activation
& PIN Change

24 hours a day, 7 days a week


Debit Card Cancellation

Monday-Friday, 8 a.m. to 6 p.m.


To cancel your debit card outside of our regular business hours, please call 866.392.9952.

Business Banking

Call your banker first, but if he or she is not
immediately available, contact customer service.

Credit Report Disputes

PlainsCapital may report information regarding your credit accounts with us to consumer reporting agencies and we make every effort to provide accurate information. However, if you ever need to dispute the accuracy of the information we have reported to a consumer reporting agency, please send your written request describing the specific inaccuracy by mail to:

PlainsCapital Bank
Note Department – Dispute Notice
P.O. Box 93600
Lubbock, TX 79493-3600

Consumer Complaints

PlainsCapital Bank is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. Describe what occurred, include detailed information such as last four digits of account number, dates, names of those involved and desired resolution. If you wish to be contacted, include your name, address, email, and telephone number.

We encourage you to contact us using one of the provided options listed below.

1. By Mail:

PlainsCapital Bank
Compliance Department
325 N. Saint Paul St. Suite 800
Dallas, TX 75201

2.By Phone:


3. By Email. Fill in the fields below and submit.

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