Branch Spotlight: PlainsCapital’s Arlington Branch Appreciates Famous Neighbors and Community Involvement
Drive down North Collins Street in Arlington, and you can’t miss AT&T Stadium. But PlainsCapital’s Arlington Branch President, Brad Hays, doesn’t want you to miss his team, either.
Located at 804 North Collins Street, the Arlington branch has 13 long-time employees, including PlainsCapital Bank Fort Worth Region Chairman, Mark Warren. Hays says it feels more like a family than a regular workplace.
“A lot of us have been together since our former employer back in the 90s,” Hays says. “I have two lending assistants that worked with me when we were at another lending institution and two lenders that were at that same bank, as well. It’s about the people you work with, and if you don’t enjoy the people you work with, it’s going to be a long workday.”
While Hays and the team keep busy assisting customers and clients, it’s hard to miss the Cowboy excitement and other festivities across the street.
“Everybody thinks the stadium is just filled when there’s a Cowboy home game, but throughout the year there will be multiple events at the stadium—concerts, motocross, monster trucks, and bull riding,” Hays says. “When there’s a Thursday Cowboy game, we can see the tailgating starting at about 2:00 for the 7:30 kick-off. So, it’s fun to watch the activity around the stadium.”
Experience is Key
Now, 32 years into his banking career, Hays credits much of the Arlington branch’s success to the longevity of its employees. He and Mark Warren have worked together since the beginning.
“In the banking business, you see a lot of guys or ladies that work for a bank for two or three years. Then, they’ll move to another one and another one,” Hays says. “The customers are not going to follow you that many times. I think the fact that Mark and I provide the stability of working together as a team for years has helped build trust with our customers. They want to know that if they pick up the phone, we’re going to take care of what they need, no matter what the need is. And I think that’s what differentiates us from a lot of the larger banks in Tarrant County.”
The branch values putting people first and continues to do that through its involvement with the River Legacy Foundation and the University of Texas at Arlington.
“River Legacy is a group that has preserved several hiking and biking trails in Arlington,” Hays says. “With the city being as large as it is, people need a place to get out and get some fresh air. They also have a science center, which is tied to the Arlington Independent School District.”
The branch also works closely with the University of Texas at Arlington and recruits there for potential employees. Hays says, while it may sound a bit cliché, the branch’s focus is all about relationships.
“Most of our customer base has been with us for more than 15 years, and then the people that work with us have been here for 10 to 15 years. So, it’s all about the people.”
If you’re in Arlington, visit the PlainsCapital branch at 804 North Collins Street, Arlington, TX, 76011.