The Latest On Hurricane Harvey

The Latest On Hurricane Harvey

Our thoughts and prayers are with those affected by Hurricane Harvey.

All Locations Are Open

All PlainsCapital Bank locations, including those in the Coastal Bend and Houston areas, are open with normal business hours.


How We’re Helping

The Hilltop Holdings family of companies—including PlainsCapital Bank, PrimeLending, HilltopSecurities and National Lloyds—is donating $50,000 to the American Red Cross to help provide disaster relief assistance to the victims of Hurricane Harvey. 

In addition, for our friends and customers in the Houston and Coastal Bend areas, PlainsCapital Bank is taking the following steps to help you through this difficult time:

  • We are not assessing any late fees on consumer loan payments through November 30, 2017 for our loan customers in the affected areas.
  • We are offering expedited setup of online and mobile banking, including mobile deposit, and providing flexibility on mobile deposit daily limits for customers who need to easily make deposits remotely.

If we can help you with any of your banking needs during this time, please call us at 866.762.8392. Remember, you can always access your accounts through Online Banking or on PlainsCapital Bank’s Mobile App.


Insurance Check Information for Our Loan Customers

As you begin to work with your insurance company on reimbursement for damage repairs, living expenses, and more, please keep the following in mind:

  • Ask your insurance company to issue you a separate reimbursement check for living expenses, if applicable, as these expenses cannot be included in the same check for repairs to your collateral.
  • When you receive a check for repairs for your collateral, please see a loan officer at your nearest branch. An account will be opened on your behalf in which the check will be deposited. You will need to present invoices and/or plans for repairs in order to receive the funds. A check may be issued directly to the company/person providing the repairs unless you provide proof you have already paid the invoice.

Please contact your loan officer with any questions.


How to Avoid Scams

During and after an event like Hurricane Harvey, many folks are looking for ways to help those in need – whether that be through monetary donations, in-kind donations, or volunteerism. Unfortunately, many criminals see disasters like this as an opportunity to prey on victims and those who want to help victims. Whether you’ve been personally affected by Hurricane Harvey or want to donate to an organization that will help those affected, please read below for tips on how to avoid scam artists.


 Deciphering Between Contractors and Con Artists

  • One of the most common scams after a disaster involves people who want to help you restore your property, including cleanup teams, roofers, and builders. Keep the following tips in mind when hiring a contractor to do work on your home.
  • Don't rush into doing business with a contractor. You should get written estimates for any repairs from more than one company, which is always best practice.
  • Be especially wary of individuals who go door-to-door soliciting business. Anyone that provides you with a very low estimate or tries to pressure you into using their services with "limited time offers" are likely trying to scam you.
  • Do not sign any contract that requires you to pay a large deposit up front, especially if it is requested in cash. Scam contractors will often times leave after receiving a large deposit and not complete work on your property. 
  • Look for local professionals who have a known reputation in your area. Search online for the company's website and reviews, or ask neighbors, friends, or coworkers for references. Disputing any errors in workmanship or tracking down someone who isn't local will likely be more difficult.
  • Remember to remove any personal, financial, or medical information from your home before allowing anyone to do work on your property. This will help prevent you from becoming a victim of identity theft.


What to Check Before You Write a Check

After a disaster such as hurricane Harvey, there are a multitude of charities who solicit donations from those who want to lend a helping hand. Although many of these organizations are legitimate, it is always best to research before you donate. Here are a few steps to take to make sure your money is going to victims and not scammers.

  • Give to charities you are already familiar with. 
  • If you receivean unsolicited email asking you to click on a link to make a donation, immediately delete the email.
  • Avoid donating to anyone who is going door-to-door.
  • Do not give bank account information to someone who calls on the phone asking for a donation.
  • Avoid giving cash. It is best to use a credit card for donations so that that you can dispute any unauthorized charges if needed. And, if possible, get a receipt for your donation.
  • Contact the Better Business Bureau to verify a charity. Do not feel pressured to give to a charity before verifying that it is legitimate. 

Many organizations are doing outstanding work during this time of recovery in Texas. Please keep in mind the tips mentioned above so that you can donate wisely.