Receptionist I

Hours: Monday - Friday 8:00am - 5:00pm

Position Summary: Under direct supervision, operates the telephone switchboard console, receiving and transferring incoming calls; interacts effectively with walk-in customers and telephone callers; handles a variety of clerical tasks that can be performed around the console; work requires courtesy and tact in dealing with people. This classification requires knowledge of effective customer service techniques, ability to learn and accurately utilize a multi-line telephone system, and the ability to manage multiple priorities.

Responsibilities and Duties:

• Consistently projects a pleasant and courteous image of the bank; using professionalism and proper business etiquette either in person or by telephone.
• Answers incoming telephone calls, ascertains callers' needs and/or the subject of their calls and transfers them to the proper department or person; takes accurate messages as necessary and ensures delivery to intended party.
• Effectively handles face-to-face walk-in customers, answers questions, and directs them to the appropriate person or department ensuring security and tactfulness.
• Performs a variety of general clerical tasks at or near the console, such as completing forms, maintaining files, light typing, and stuffing envelopes.
• Performs other duties as assigned.

Education and Experience:

• High school diploma or general education degree (GED), or equivalent experience
• One year clerical experience in an office, preferably as a receptionist

Qualified individuals may email their resume to DFWStaffing@plainscapital.com